Company/About
We’ve Been in the Chat Business Since 2014.
ChatAutomate didn’t begin with the AI boom.
Our journey started back in 2014 with ChatNox, a live chat platform that went on to be used by more than 25,000 businesses to connect with customers online.
For years, we lived and breathed live chat — watching how businesses used it, how customers interacted with it, and where the real operational challenges were behind every conversation.
But by 2021, we felt the category had stopped moving forward.
Live chat had become better looking, better routed and better measured — but fundamentally, it was still the same model:
A customer types. A human replies.
And behind that conversation, people were still manually qualifying leads, answering the same questions, looking up information, creating tickets, booking appointments and updating systems.
We believed chat needed to become more than another window for human conversations.
So in 2021, we stepped away from the chat space.
Not because chat was no longer important.
Because we didn’t see enough meaningful innovation happening in it.
Five Years Later, AI Changed the Equation.
The arrival of practical AI agents changed what a conversation could actually do.
For the first time, chat could move beyond simply answering a customer.
It could understand what they wanted — and then take action.
That was the reason to come back.
And that’s how ChatNox evolved into ChatAutomate.
We brought more than a decade of experience in customer conversations, lessons learned from serving 25,000+ businesses, and rebuilt the idea of live chat around what AI now makes possible.
Live Chat + AI Agents + Automation.
Not another chatbot that simply talks.
A conversation layer that can actually get work done.
From “How can I help?” to “It’s done.”
That’s the evolution we’re building with ChatAutomate.
Avi Gopinath
Founder, Chat Automate
Photo coming soon