Solutions/Hotels
Live Chat Bot for Hotels.Take reservations while the front desk is slammed.
Guests don’t wait on hold to ask about late checkout, parking, or a weekend room. Chat Automate looks up availability, books on Google Calendar or your PMS-linked slots, and answers from live data — 24/7, 365 days a year.
No credit card needed. All features unlocked.
The front desk can’t be the website.
Direct bookings die in the gap between “Do you have a king for Friday?” and a human reply. OTAs don’t wait. Guests don’t either.
A live chat bot for hotels doesn’t just send a brochure. It checks the room type, offers real stay dates, takes a deposit, and only pages the desk for exceptions — upgrades, groups, or complaints.
What the bot does on a hotel website
From amenity questions to a confirmed stay — without adding night-audit headcount.
Answer stay and amenity questions
Pool hours, parking, pet policy, breakfast, airport shuttle — from your property content, not a generic script.
Book stays and tours on Google Calendar
Spa slots, restaurant tables, airport pickups, and sales tours of the property — written to the right Google Calendar with guest details on the event.
Look up availability and reservations
Room type, dates, confirmation number, or “is my booking under Smith?” — queried from your reservation database in the chat.
Take deposits in the conversation
Secure the room or spa booking while they’re still talking. Fewer abandoned “we’ll send a payment link” threads.
Escalate when a guest needs a person
Complaints, VIP arrivals, and group RFPs hand off to an operator with the full thread. Hybrid by day, AI Only overnight.
Follow your appointment settings
Check-in windows, spa duration, turnover buffers, blackout dates, and which calendars own which outlets.
Google Calendar, reservation data, appointment rules
The bot should book like your concierge — against real calendars and real inventory.
Google Calendar integration
Connect spa, restaurant, sales, and shuttle calendars. Chat Automate checks free/busy, creates the booking, adds the guest name and confirmation to the event, and keeps staff from overlapping slots.
Database lookup
Pull room availability, rate plans, existing reservations, and loyalty status so the answer isn’t “let me check and call you back.”
Appointment settings
Set 50-minute spa treatments with 10-minute turnover, restaurant seating waves, tour lengths, and overnight vs. daytime hours so guests only see times you can deliver.
AI for the 2am question. Humans for the VIP arrival.
AI Only overnight and on the website. Hybrid when the desk is open so routine FAQs stay automated and exceptions get a person. Operator Only for groups and loyalty elites.
Every chat still emails an AI summary and rating to the hotel — so the GM can see which conversations converted to direct bookings, and which guests need a recovery call.
Put a live chat bot on your hotel site.
Paste one script. Connect Google Calendar and reservations. Start capturing direct bookings the same day.
No credit card needed. All features unlocked.